If I have a charge that is declined, what should I do?

There are a number of reasons why a charge may be declined. For example, you may have reached your monthly dollar limit or the individual charge may exceed your single transaction limit. You may have attempted to purchase an item that is not allowed on the PCard. Often a charge can be declined because the vendor has keyed in your PCard information incorrectly, especially the expiration date. Your PCard may have been suspended, canceled, or expired for some reason.

What should I do if my PCard has been compromised or used fraudulently?

Immediately contact the Bank of America’s Fraud Department at 1-866-500-8262. If your PCard has been compromised or used fraudulently, the bank will immediately cancel your account and reissue a new PCard. This PCard will be delivered to your statement address (the address listed on the original Pcard Request form). The bank will also credit your account for any fraudulent charges that have been made.

If I am transferring departments or leaving Georgia Tech, what should I do with my card?

In both cases, you should give your PCard to your department's PCard coordinator. They will cut up the card and notify PCard administration that you are either leaving Georgia Tech or transferring to another department. If you transferring and will need a PCard in your new position at Georgia Tech, then you will need to meet with your new department's PCard coordinator to complete a new application and employee agreement with the appropriate approvals.